Customer service employee - specialising in nutrition (m/f/d)

What can you expect? You? A team with Norwegian roots - highly motivated and international - manufacturer of the best omega-3 products - a crew with a lot of omega-3 expertise - that and much more is us, NORSAN.

Our mission? We want to inform and educate people about omega-3 fatty acids and their positive effects on the body. At the same time, we want to develop and offer the best omega-3 products for an optimal supply.

How do we achieve this? We - the NORSAN crew - a sailing team of clever minds, tackle the task with a lot of commitment, creativity and fun, are there for each other and jump in where the waves are at their highest. We are a strong team that has the common goal in mind and keeps the course and the sails taut even in strong winds.

The wind is good, there are still so many possibilities that we want to use and explore together with you!

Your tasks on deck:

- You advise customers professionally, efficiently, individually and sustainably (inbound), especially on our social media channels and by phone, but also by email and chat
- You are the first point of contact for product-related and health-related questions about Omega-3
- Orders, Complaints and claims in a professional and friendly manner
- You conscientiously maintain customer data in the CRM system
- You work closely with marketing, logistics, accounting and our sales force
- Cross-departmental support and other administrative tasks are a matter of course for you

This is what we expect from you:

- You are a talented communicator and have a strong customer and service orientation as well as high standards for the quality of your work
- You have a very good command of written and spoken German and are confident in using MS Office
- Completed vocational training/studies and advanced experience in customer service are an advantage
- You are highly self-motivated and enthusiastic, that infects others
- You like to think outside the box, work in a goal-oriented manner and multitasking is no problem for you
- You are a strong team player, open to feedback and communicate failures just as well as successes
- Affinity for topics related to health and nutrition would be great

Working hours: from 30 h / week

Working time frame: Mon - Fri 08:00 - 18:00
Work location: Berlin-Friedrichshain directly at Ostkreuz

Send your application with salary expectations and earliest possible start date to bewerbung@norsan.de (https://mailto:bewerbung@norsan.de) . We look forward to you and your fresh wind in the team.

Luisa Schulze from the NORSAN team